Shipments & Returns
Shipment Policy
When you place an order with Éssence, we strive to process and ship it to you in a timely manner. We partner with trusted shipping carriers to deliver your package safely to your doorstep. We offer both domestic and international shipping options, allowing you to enjoy our exquisite jewelry no matter where you are in the world. Shipping fees and estimated delivery times are calculated during the checkout process, ensuring transparency and clarity.
Return Policy
​We understand that sometimes a purchase may not meet your expectations. That's why we offer a straightforward and customer-friendly returns policy. If for any reason you are not completely satisfied with your purchase, you can initiate a return within a specified timeframe. Simply follow the instructions provided in our Returns Policy to return the item in its original condition and packaging. Once we receive the returned item, we will process your refund or exchange promptly, as per your preference. Please note that certain restrictions and conditions may apply, so we encourage you to review our Returns Policy for more details.